Please read through our terms and conditions prior to purchasing from one of our stockists. If you require any further information or wish to clarify any points, please do not hesitate to contact us. We will be glad to assist you where possible.
CRUZ Products: All CRUZ products carry a 2 year warranty from the date of purchase. Warranty applies to 1st owner of the product, purchased from a CRUZ stockist in New Zealand. A receipt showing place and date of purchase will be required.
Other products: All other products on this website carry a 6 month warranty unless specified.
Customers are required to report to us any defective product up to 7 days from date of receipt.
Customers are required to ship the product back for any claims of warranty (at customer’s cost).
We will inspect all returned products and in the unusual case of a defective product, we will approve the warranty claim. If the product is found to be defective due to improper installation or misuse, the warranty will be declined.
The buyer shall ensure that the goods ordered are suitable for the purpose for which they are required and the seller accepts no liability if they are not. We are willing to answer any questions you may have before you purchase.
The seller shall not be liable for consequential, indirect or special damages or loss of profits under any circumstances.
The warranty does not cover damage from misuse, accident, negligent, inappropriate or improper operation, maintenance, installation, modification, adjustment, failure to follow important safety directions, or any attempt to repair the product.
If there is any dispute, we will handle the situation fairly. We will meet our obligations under the Consumer Guarantees Act.
All information that is discussed with you and associated with your purchase, such as your contact details, will be kept in the strictest confidence. We will not provide your details to any other party, unless required by law.